How Do I Leave a Review on Carvana
TRIED TO SELL Motorcar NOT ABLE TO PASS SMOG
Carvana attempted to sell a car, that would not fifty-fifty pass smog exam, to my son.
Not only that, but delivery dates, and times were promised, causing him to miss work numerous times, due to Carvana'southward promises of delivery of the car,that never occurred.
I cannot sympathise how a "reputable" company is permitted to behave business in this fashion.
Isn't it FRAUD to sell something that'south not operational?
Carvana kept my son expecting the machine for almost two weeks!
I wish I could get lower then i star
I wish I could go lower then one star
The car I receive is a slice of junk
Interior is trashed and filthy
They tell me it goes threw a full item and 150 betoken inspection just
Door panel plastic is broken on drivers side
Carpet under nuance is tore up
Back window doesn't roll up
22,000 dollars for a junker
Received with cardinal fobs battery'due south both dying
Drove for 2 days and the tpms on a wheel broke
And they have the nervus to charge me 600 for the commitment fee however
Absolutely ridiculous customer service
All nice only never sympathetic or accept a inkling what's going on
Come up pick up ur garbage car and expert luck selling that lemon to someone else
Never again
Never again. They wasted weeks of my time and I concluded up getting 2 dissimilar loans and 2 unlike insurance policies for cars that never Materialized. I blame myself for believing information technology would exist a more than convenient and less hassle than a dealership. Later multiple delivery delays, mechanical issues, advocates that accept zero realistic information they threatened to filibuster my car again over a $76 discrepancy that they insisted I pay past cashiers check within 30 minutes. Hours later I bought a newer , better model for $3k more and I dont regret a penny of it.
Reply from Carvana
Give thanks you for your honest feedback. Information technology saddens us to hear that y'all encountered some roadblocks during the purchase procedure which created a less than infrequent experience. At Carvana, we recognize that everyone'due south situation is different and apologize if our verification procedure lacked timeliness and clear communication. Our goal is to use your feedback to go on to improve our underwriting/verification procedure. Nosotros are thankful you took the fourth dimension to share your personal experience.
Machine purchased and delivered didn't lucifer features on website
Erroneous paperwork and contracts not once, but twice.
They put the automobile I was in the process of buying dorsum on the market place mid-stream and tried to tell me it would cost $100 to buy the car because it was listed as "pre-club" status. (Even though I had a signed contract to buy that specific car)
I finally got them to understand why I would Not exist paying that $100 so they waived information technology and and then put the car back into my business relationship. They told me I had to re-sign the new paperwork. Except now the price was $1500 higher! Turns out they tried to sneak in a Carvana extended warranty that I had declined the kickoff time. So they had to redo the paperwork AGAIN!
We finally got that worked out and today was commitment twenty-four hours. VIN# and odometer matched. Color was correct. Except the car was far from what I ordered and paid for. I chose a motorcar based on specific features I wanted including leather seats, sunroof and ability lift gate. These were listed on my guild equally features on the automobile I was purchasing.
The car they delivered, with the matching VIN#, had none of these feature. Fabric seats. No sunroof. No power elevator gate. And it wasn't the trim I ordered. It was a bare bones cruddy base of operations trim model.
Carvana is a fraud. They have been a nightmare for 3 weeks. They fabricated me insure this auto earlier purchase then I've been paying for insurance on a car that I don't even ain, and quite literally doesn't even be.
And my car loan had to be canceled and my bank has to at present fight to become that coin back since they already paid them out. And when I become upwardly the nervus to try to buy a motorcar again I take to apply for a whole new car loan which will exist some other hard credit pull and drop my stellar credit score fifty-fifty more.
Don't do business with Carvana. Heed to the complaints. Read up on the many lawsuits pending. They are a scam and fraudulent company.
Reply from Carvana
Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In social club to exist as transparent as possible, we listing the original window sticker and provide a 360-degree bout of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee considering nosotros would never want a customer to proceed a vehicle they do non love. We are very sad for letting you down and appreciate whatsoever and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assistance.
Horrible company
Horrible company. Tried selling my machine to them and it took forever to attempt to go a respond. They were offering me less than 3 other websites. Will never always use their service.
Terrible Experience
There is no value added beyond convenience of having your auto dropped off. I have been waiting five months for the title to my car. They absolutely suck at registering your car with the State. Will never buy from them again.
Reply to Carvana's Answer below: As much as I would love to wait on hold for 30 minutes to speak with someone who has no idea what's going on, I retrieve I will pass.
Reply from Carvana
Give thanks you for taking the fourth dimension to reach out regarding your Carvana experience. We sincerely apologize that yous did not have the stress-free experience we strive to provide every customer. Nosotros take your feedback very seriously and will ensure information technology is passed to the proper department. Unfortunately, nosotros are unable to locate your business relationship with the proper noun provided. Delight reach out to u.s.a. at (800) 333-4554 and our team of dedicated advocates would exist happy to address your concerns.
Volition never effort buy again from here
Will never endeavour buy again from here. Worst fault of my life.
Reply from Carvana
Thank yous for taking the time to reach out regarding your Carvana experience. Nosotros sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We have your feedback very seriously and will ensure it is passed to the proper section. Unfortunately, we are unable to locate your account with the name provided. Delight reach out to united states at (800) 333-4554 and our squad of defended advocates would exist happy to accost your concerns.
Purchased a Honda CR-V on November 8
Purchased a Honda CR-Five on Nov viii, 2021. Paid in full. Nosotros decided to hire a lawyer for $500 to ship a certified alphabetic character because the 4 calendar month temporary plate that was given to us was about to elapse and no associate at carvana had any idea when nosotros were going to receive our registration, plates and title in the mail. Spent numerous hours on the phone with them in those months. We were told false information pertaining to shipping tracking numbers for the plates, title and registration. Carvana had the wrong address of u.s. on file. They had the address where we picked upwards the vehicle, in which was a Walmart parking lot, as our mailing address. Nosotros finally did receive the title and registration afterward over iv months of numerous calls to them, hours of frustration talking with numerous associates and $500 to hire a lawyer to send a letter. We never did receive the license plates that we paid for. We had to take the registration and title to DMV to become our plates. I practice at present see online that carvana is being sued by a house in Pennsylvania for this very thing. Worst business feel ever.
Reply from Carvana
Thank you for taking the fourth dimension to reach out regarding your Carvana feel. We sincerely apologize that y'all did not have the stress-free experience nosotros strive to provide every customer. We take your feedback very seriously and volition ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Delight reach out to usa at (800) 333-4554 and our squad of defended advocates would exist happy to address your concerns.
Horrible company
Horrible visitor, will never bargain with them once again. Recommend Vroom or Shift over this horribly managed visitor.
Do not buy a car from Carvana!
*EDITED: Carvana replied below that nosotros are working with Silver Rock to gear up the machine. What they failed to mention is that after hours on the phone yesterday they are unwilling to help. If their customer service was meliorate Perchance they could redeem themselves. They refuse to take the car back and refuse to help united states of america pay for accommodations or a rental machine after being stranded out of state. DO NOT Purchase A Automobile FROM THIS TERRIBLE COMPANY!
Do not purchase a car from Carvana! I don't think they inspect their vehicles. We take had issue after issue come upward and information technology's been in the shop about the entire month nosotros've had it.
The purchase online and merchandise in of our vehicle was super easy. Delivery was on fourth dimension but they damaged it in transport. We had that repair done. Then a clicking audio started and lights on the dash were coming on and off. Nosotros brought information technology in and the dealership found an issue with an actuator and corroded electrical wiring. While making the repairs they also discovered ii additional actuators that need to be repaired.
Nosotros never would have kept this machine had we known the list of issues that would come up. I have no dubiety there will exist more that come up up soon. In that location is as well no flexibility on the warranty and Silver Rock is not willing to work with you at all.
Overall, information technology'due south been a nightmare and I would warn everyone to stay away!
Reply from Carvana
Carvana prides itself on providing our customers an exceptional car buying feel coupled with loftier quality pre-owned vehicles. Nosotros know that many customers select to purchase from Carvana considering of the convenience, and nosotros want to exist sure that convenience is lasting far by the 7-24-hour interval Coin Back Guarantee, however it seems like nosotros missed the marker with your vehicle while completing our 150-indicate inspection. All of our vehicles come with a 100 solar day/4,189 mile warranty for an additional peace of heed, but we are very lamentable for the frustration nosotros take caused you. After reviewing your business relationship, nosotros exercise run across you are working with our warranty provider SilverRock to accost your concerns. If you have whatsoever further questions, please don't hesitate to contact us at (800) 333-4554.
Selling a Tesla without a Battery
Not simply did your squad lie multiple times on a recorded line, you are now trying to sell the car that has no working battery and has been returned multiple times!
I canceled my gild considering the machine has no working battery, and they won't ever give you an update on it being fixed. They just keep pushing the commitment 1 calendar week out indefinitely.
And immediately subsequently I canceled my order its back up for sale with a commitment appointment 1 week abroad.
Imagine selling a machine 3 different times saying it passed a 150 indicate inspection that doesn't have a working engine (battery/Tesla)
Update, they just sold the car again to someone that will never get it. Good luck next buyer
2018 TESLA MODEL 3 PERFORMANCE SEDAN 4D
VIN: 5YJ3E1EBXJF072356
STOCK #2001401066
When will the lies and fraud stop?
Stay away....no evidence of a straight…
Stay away....no evidence of a direct phone number to call and talk to someone, and hours of waiting to get thru their conversation "bots"....danger danger...don't purchase a machine this manner and from this scary organization
Carvana Experience
My daughter's piece of work took her to Common salt Lake Metropolis in November. I did not want to buy a machine in Georgia and drive information technology to SLC considering in Dec/Jan there was a lot of snowy conditions. I did some research and felt like Carvana could be a great mode to get her a car and have information technology delivered inside a one/ii hr of where she is. Simply issue was that I had to sign for the car and then me and my wife flew to SLC on Dec. twenty, to sign and pick up auto and literally 1.five-2hrs before we were to pick up the auto, they text and called & said the car was not in that location. They said the automobile missed getting on a truck in Colorado, something they probably knew nigh well before 2 hrs before pickup.
They wanted to reschedule the pickup for Dec.24th, (yes Christmas Eve) or if that appointment did not work Dec 31st (New Years eve). We finally decided on Jan.3rd which meant we had to wing home and than back.
On January 3rd once more about ii hrs before pickup, they text and chosen and said the pickup would demand to be rescheduled for some other day because of a h2o leak at the pickup facility, nightmare continues. Nosotros finally picked up the car and felt some relief, my girl loves the auto but we are not done all the same. When nosotros get closer to the registration, they informed me that the auto would need a Georgia emission test for them to register and title the car, I said the motorcar is in SLC and there's no way I can get the emission washed. Information technology took about a month to get documentation from Georgia to become an exemption for the emissions and get the automobile titled. We finally got the license plate a few weeks ago and I tin can't fifty-fifty express how many hours I spent on the phone with not simply Carvana but DMV, Emission, it was exhausting every step of the way. I had an advocate through Carvana that did a great chore navigating some of the experience but she could only do then much and Carvana will not let y'all talk to anyone to a higher place an advocate or anyone in registration that would have fabricated the process a little more streamlined and simpler. They practise well-nigh of there advice through electronic mail that is directed only to you, y'all cannot answer or respond to any electronic mail other than from the advocate which got very frustrating.
I know people have had a great experience dealing with Carvana just I wanted people to know that non everyone does.
I do take to say that Carvana was gracious enough to reimburse my airfare on the second trip to SLC plus a rental car for my daughter only they could not practise anything about our first trip since I did non accept receipts. I used most 90,000 airline points for flights as well as about 120,000 Marriott points for hotel stays.
Anyway, skillful luck if your going to use Carvana.
Reply from Carvana
Thank y'all for taking the fourth dimension to reach out regarding your Carvana experience. Nosotros sincerely repent that y'all did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your business relationship with the name provided. Please achieve out to us at (800) 333-4554 and our squad of dedicated advocates would be happy to address your concerns.
The WORST machine sales visitor
Bought a truck from CARVANA March 2021. Paid information technology off a calendar month later April 2021. Information technology took 11 months to become the title, March 2022.
Before I had finally received the license plates, they issued two different newspaper tags from two different states.
Client service people were nice, but NEVER followed through on anything.
I was told I would receive $100 from Carvana for carpet stains when the truck was delivered. Now a year after, still nothing. I was told I would go another $100 for my trouble, ii months ago, still nothing.
CARVANA is absolutely the worst company I've always dealt with. I don't understand how people tin can stand to lie to customers 24-hour interval subsequently day just to embrace for a visitor that could care less. The csr,s end up taking estrus and looking similar bad people.
There are plenty of cars for sale out there, don't waste your time or money with CARVANA.
Reply from Carvana
Thank you for taking the time to achieve out regarding your Carvana feel. Nosotros sincerely apologize that you lot did not accept the stress-gratuitous feel we strive to provide every customer. Nosotros take your feedback very seriously and volition ensure it is passed to the proper section. Unfortunately, we are unable to locate your business relationship with the proper name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.
This is the worst car buying feel…
This is the worst car buying feel I've ever had and whatever notion that Carvana is somehow easier than dealing with a local car dealership is a joke. Nonetheless not sure how the registration process is supposed to work and they totally screwed up the ACH payment process for the car. They took information technology from the wrong account and now I accept to get reimbursed for an overdraft charge that never should have happened. Every time you lot telephone call it'southward a different person, which means you lot accept to explain the same bug over and over. I've wasted 4 or 5 hours on the phone with them, mostly on hold, and still don't have resolution. Request to speak with a supervisor is adjacent to incommunicable, and then I uncertainty I'll get the render phone call I was promised today.
Reply from Carvana
Give thanks yous for taking the fourth dimension to reach out regarding your Carvana feel. We sincerely apologize that y'all did not accept the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. We have assigned your business relationship to one of our Advocates, who will contact you to resolve your concerns inside 48 hours.
Registration process worse e'er
Carvanas reply to everyone - Is what they replied to my review. Deny it and it never happened even though it did. Too yes I was some other i they said they would transport that 100.00 to however its iii weeks later on and no check. Guess that was suppose to be hush money!
At kickoff the experience with Carvana was keen. Easy to find the automobile I wanted. Love the car. Driver was on time and very professional and knowledgeable. However, that's where it ends. It has been over 8 weeks getting my registration to me. No i at Carvana seems to be able to tell you annihilation regarding the registration process and who their THIRD PARTY REGISTRATION COMPANY is. I was told then many dates and ways that my registration was being processed. Online, faxed to dmv batched over to dmv blah blah apathetic Yet they also gave me several unlike dates earlier a manager finally told me my registration had non even been submitted. Told them I was filing complaints with BBB, AG and FTC on them (which by the style I am). If they would have allowed me to do my own registration I'd have had it done in ane solar day. Yes, won't utilise them once again unless they go their registration act together. Also don't know what the big surreptitious is that they don't want to release proper name of the registration vendor because Carvana is taking the runt of the bad reviews because of them!
Answer from Carvana
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did non take the stress-gratuitous feel nosotros strive to provide every client. Nosotros have your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, nosotros are unable to locate your account with the proper noun provided. Please reach out to us at (800) 333-4554 and our team of defended advocates would be happy to address your concerns.
Non impressed at all
Not impressed at all.
I did all the prep work online to sell my car and to have it picked up. Everything was going smoothly until I was told at the very end that they will not come to my house to pick up the auto considering I was besides far away from their nearest hub. Instead I would need to drive to the southern role of the state if I wanted to sell it. The reason why I used Carvana in the outset place was considering of them picking my vehicle up at my house and because the auto hasn't been registered in a couple years, this needed to happen. After talking to someone on the telephone he said sorry only we tin't practice it and that was that. Not impressed!
Delayed delivery twice at present!
I bought a automobile and the commitment has been delayed twice. Hither is the deal. They don't have sales people that want you to be happy and walk away with auto like dealerships. They accept customer service reps that can not help you at all. They have no incentive to get you the car. No one helps you when your delivery is delayed. I still don't have my car. If I had information technology to do once more I would not use them and definitely won't going forwards.
Word of rima oris volition eventually sink this visitor. I know I work in a hospital with 950 employees and I walk those floors all twenty-four hour period everyday. They all know I'yard ownership a auto and they all know information technology keeps getting delayed by carvana. Every person I talk to at work says I volition never use them. I might be ane person merely I know a lot of people. Carvana needs to practise better! NC revoked your right to sell for six months. It should have been permanently!
Reply from Carvana
Give thanks you for taking the fourth dimension to attain out regarding your Carvana feel. We sincerely apologize that you did not take the stress-free experience nosotros strive to provide every client. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your business relationship with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.
Please have this to heart and take activeness
Ordered a truck 3/13/22 commitment has been delayed three times, new commitment date 4/6/22 later on spending hours researching this company and reading complaints of consumers on numerous website's huge red flags of shown upwards that I tin can't believe the regime oasis't launched a investigation into. If you put it all together it'due south easy to run across. I'll starting time with these delivery delays, I'm going to say these cars are bought at insurance auctions that companies have paid out on and would require fourth dimension to repair, I've seen several complaints that consumers have stated what they were delivered looked like to the photos or didn't await like it at all, in my text chain I asked almost this and was told they do buy auction cars just wouldn't tell me where and when.
The second scarlet flag, title and registration problems, in Kansas where I'm at any collision that requires repair gets a (SALVAGE TITLE) some states require a mechanical inspection earlier being put back on the road, then it gets a title stardom of rebuilt. Look at the registration and title issues consumers are having and the run around westward/that. I urge anyone who have these issues to contact your state and local chaser general and push your issues, the saddest thing of all, look at the increase in complaints starting once the pandemic was in full swing, every bit a combat veteran that's the most disheartening thing of all, taking advantage of a country who was trying to fight something we had no idea how, we know how to fight fraud and deception.
Respond from Carvana
Cheers for taking the time to achieve out regarding your Carvana feel. We sincerely repent that you did non have the stress-costless experience we strive to provide every customer. Nosotros take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your business relationship with the name provided. Please reach out to us at (800) 333-4554 and our squad of defended advocates would be happy to address your concerns.
Absolutely the WORST experience buying…
Absolutely the WORST feel buying a car ever. Worst than any used machine dealer on the planet. This company is WORTHLESS. Do not buy a car from them. Yous will regret it
Answer from Carvana
Thanks for taking the time to achieve out regarding your Carvana experience. Nosotros sincerely repent that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of defended advocates would be happy to accost your concerns.
Source: https://www.trustpilot.com/review/carvana.com
0 Response to "How Do I Leave a Review on Carvana"
Post a Comment